The Integrated Operations Centre is responsible for planning and co-ordinating the movements of all our aircraft.

Aer Lingus Careers

When passengers board an aircraft, they know its destination. But the route the plane will take to that destination is dependent on many variables so each journey must be planned with precision.

Our flight planners carefully consider the changing weather conditions, multiple countries' airspaces and fuel considerations to guide each aircraft efficiently to its destination. The team in the Integrated Operations Centre are need to react quickly to change and think on their feet under time pressure.

 

FAQ on Integrated Operations Centre

Why is planning a route so important? Is there really that much change from day to day?

There can be a lot of change, and a lot of things to take into consideration. Ireland is at the edge of Europe. Five minutes after take-off, a plane is probably in UK airspace, which is very expensive. Our flight planners are constantly monitoring our planes are allowed to fly and where there are restrictions which could be imposed either by International Air Traffic Controls or by weather. And then, once they know the possibilities, they must chose the most efficient and economical route.

What sort of restrictions might there be apart from weather?

They vary. Sometimes there might be air show restrictions. There could be military zones. Air Traffic control in one particular country might be on strike. And sometimes there are restrictions in areas for other special events like for example the Olympics. Things can actually change from hour to hour, especially when you do take the weather into account. So there can be all sorts of reasons for us to have to take an alternative route.

Is there anything you can do about the different costs?

We try to be clever. We are an industry leader when it comes to negotiating constantly with Aer Traffic Control about the cost of airspace. And we are as innovative as possible too about other costs. We have a fuel analyst, working constantly on how to get the best value there. And we are always looking at ways to lighten the load. We even changed to lighter glassware, and started printing menus on both sides, and put lighter paper into the menus to bring our fuel costs down.

Have any other bright ideas for savings come out of your department?

Well, we make sure to wash the engine to get better performance, the same with the body of the plane. We clean the carpets regularly so they won't retain heavy dust, and we don't carry water that we don't need. We are always looking for ways to lighten, and thereby save.

So what costs you money then?

Running late costs money. There are overtime costs if we go out of crew time. So we do everything we can to optimise punctuality. We keep an eye on boarding. It is really important to get a plane turned and to push on time. So we are the ones keeping track of things, and then trying to analyse problems if they arise. It's a bit like being a detective.

But there will be times when you don┬┐t need to be a detective to know why you're completely grounded?

Absolutely. So many things can go wrong that we just can't control: snow, another ash cloud, a crash somewhere, a broken aircraft, or there could just be a fuel leak. But it that leak leads to a closed runway, it means a big disruption. So we are very aware of the fact that when there is a disruption, we need to recover. And since the ash and the snow, we have been doing a lot of work on building a really strong recovery model. We have an emergency response plan. A team of 300 people is available in the case of a major crisis. We do a major crisis dry run twice a year, and a minor dry run twice a month.

What if a crew member is sick?

That is our problem too. We get the schedules some time in advance, but if, on the day, someone can't make it, it is us that they call, and it is up to us to get a replacement. So we have someone working on crew resources all the time. They would also be the person to organise putting crew up abroad if a plane breaks down, and they would hire in a plane with a crew if we are short.

And what about the documentation on a plane? Are you responsible for that too?

We are. We are the people who make sure that all the correct documentation is on every aircraft.

So it really sounds as if you and your flight planners pull it all together? Tell me about a typical flight planner?

We find it quite hard to recruit flight planners. There is a requirement for a real understanding of flight and an airline's operation. Flight dispatchers have that, and some of our planners come from that area. We also have some people who perhaps have done some pilot training and are interested in that area. We do give our planners a very comprehensive training ourselves however, and we believe we offer them an exciting, exacting and really fulfilling job at the very heart of a great airline's operation.